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REGISTRATION AND WARRANTY PROCEDURES

REGISTRATION

1. The product must be registered at the date of handover to the purchaser via the GRAINLOGIC website, by both the salesperson and the purchaser.
a) Enter
GRAINLOGIC website: www.grainlogic.com.au
b) Click
SUPPORT and select CONVEY-ALL or MERIDIAN or AG SHIELD then Product Registration and Inspection.
This procedure must be completed and submitted by sales staff and purchaser at the time of the sale. Unregistered equipment will not be supported by the manufacturer's warranty.

WARRANTY DEFECTS

1. A warranty must be identified with Grainlogic within 14 days from the date of failure and/or defect identification. Note that modifications must not be made to any equipment without prior approval from the Grainlogic and the manufacturer, or warranty may not be provided.
2. A completed Warranty Request (Claim) Form must be submitted by the dealer to Chris Dignan- chris@grainlogic.com.au (0460 406 840) for review and any subsequent course of action.
a) Enter
GRAINLOGIC website: www.grainlogic.com.au
b) Click
SUPPORT and select CONVEY-ALL or MERIDIAN or AG SHIELD then Product Defect and Assembly Form.
c) Warranty requests must be completed with ALL required information to be considered for approval,
including photographs of the entire piece of equipment, and of the specific area of concern.
3. Warranty repair work will only be performed by an approved representative of Meridian or Ag Shield.
4. Warranty work completed prior to the manufacturer’s approval MAY not be honoured. Failure to follow this procedure may affect any or all of these warranty requests.
5. All warranty claims will be adjudicated at the sole discretion of manufacturer and in accordance with the terms and conditions of the warranty.
6. The meaximum Warranty Labour rate that will be supported is $100.00 Ex GST.